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FXDD is an online foreign exchange broker. FXDD provides MetaTrader, MTXtreme, MT Mobile, Mirror Trader and Swordfish top foreign exchange trading platforms. FXDD.com provides more than 30 currency pairs, gold, silver and oil for your personal investment and trading options.
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As I understand the NFA rules, dealer have less than an hour after a trade closes to cancel if it's a pricing issues. Hereby, the FXDD has brutally broken the NFA rules and I decided to fill the complaints on the NFA's Contact Us and CFTC's Information Reporting Form Websites. As outcome, the NFA started the investigation. The NFA's investigation is not finished yet, but we have won the first our battle: at 17th Feb, 2012 the FXDD dealer has been obligated to refund our profits and the trading account balance has been successfully restored. But it's not the happy-end of this story... Suddenly, yesterday I've gotten the summons in a civil action against FXDD and the whole bundle of judicial documents... This time, the case has involved couple (total number of defendants is 10) unfamiliar defendants. The mentioned documents are full of flaws, lie and slander. I have sent all these documents together with my thoughts and my findings to the FPA's investigator Mr. Gerard. I've also started new thread in the "Scam alerts folder" (see the link: www.forexpeacearmy.com/forex-forum/scam-alerts-folder/19265-fastbrokers-fxdd-case.html ) and filed an FPA Traders Court case. Since I'm not lawyer, I'm not sure, if I would be capable to defend myself and my father... Additionally, my English is very poor. Thus, I'm requesting for your help. I think, it's time to stop these FXDD thieves. 2011-12-05 1 Star This review is a continuation of FastBrokers's story (see my review dated 1st November, 2011 here: www.forexpeacearmy.com/public/review/www.fastbrokers.com. After the FastBrokers denied to pay rebates, I contacted the FXDD's support asking about the reasons to disable the trading account. Initially, FXDD's response was as follows: "Please be advised that your account has been archived. If you wish to reactivate your account, please send a request to support@fxdd.com stating that you want to reactivate the account." Then I requested to reactivate our (it's a joint account) account. After this, I got different response - see below: "Please be advised that the trading account has been disabled by our compliance department. Please call and speak to James Green from our compliance department at your earliest convenience." Then I requested for the James's Green's explanation. After few weeks of silence, at 30th November the sum of $3642.68 vanished additionally without any explanation from the balance of trading account. Finally, on the next day I have got the James's Green's reply: "After analyzing all records related to your account, FXDD has determined that you have violated the terms and conditions of your customer agreement. Specifically, you have violated the provision set forth below. As a result of your off market trading activity, FXDD will return your deposited funds to you and disable your account. Any profits attributed to off market trading will be withdrawn from your account. You will be prohibited from trading at the firm in the future." My father and me doesn't agree with James's Green's explanation, because the trading activity on our joint account was in full accordance with FXDD Customer Agreement and Trading Rules. We will try to prove and seek this case to be updated it as SCAM.
A once highly regarded broker is now seeing a lot of complaints. This is a lawsuit recently filed against the company: Morgan Business Trial Group have announced that they sued FXDD as well. Details of the case are pretty much similar to FXCM’s. In basis of the complaint is the allegedly aggressive and misleading marketing by FXDD as well as that it is in fact a market maker which goes after its clients and doesn’t STP all orders as it claims. The Plaintiff Hugo Cruz has allegedly lost almost $300,000 due to these practices. The lawsuit, filed on February 11 in the United States District Court for the Southern District of New York (Manhattan Division), is the second class action lawsuit filed by the firm against Forex dealers in the past week, alleging fraud, deceptive trade practices, and racketeering. On February 8, The Business Trial Group filed a similar case against Forex Capital Markets, LLC (FXCM). As in the FXCM case, the suit alleges that FXDD has defrauded thousands of customers using deceptive and unfair trade practices, including falsely portraying its Forex trading platform as “transparent,” when instead it is a “rigged game,” designed to systematically separate customers from their money. The Plaintiff, Hugo Cruz, brought the action on behalf of himself and all other similarly situated FXDD customers, accusing FXDD of fraud by misrepresenting its trading platform as one that is free from dealer intervention or manipulation. Instead, Cruz alleges, FXDD uses a number of devices and tricks, including software applications, designed specifically to manipulate and interfere with customers’ trades. Like the FXCM case, the suit alleges that FXDD uses specially designed software to manipulate trading and “loot” its customer accounts, and also that FXDD lures its customers by promoting a “demo account,” which was touted as providing customers with a true market trading experience. Instead, the suit alleges, the demo account does not reflect what FXDD does when the customer begins “live” trading. Lead Trial Counsel Tucker H. Byrd, of the Morgan & Morgan Business Trial Group of Orlando, Florida, stated, “We are continuing to bring legal action for redress of wrongs that we believe have occurred to thousands of Forex customers for years by dealers who have been entrusted with their customers’ money. Unfortunately, many Forex dealers engage in questionable practices, and we intend to pursue any and all of them until we have put an end to these abuses.” ____________________________________________________ My concern is with the company lying and deceiving me. It took two days to fund my account using a credit card. After requesting a refund, the company claims they don't know where the funds are. Now I can see why the company is receiving negative reviews. I strongly do not recommend this company and foresee a very short future for them if they keep on with these deceptive practices. Customer support, sales support and accounting are very unprofessional in my opinion. If you ask to speak to anyone in the corporate offices, they will say that they can't give out that information. Is this the kind of people that you want in charge of your trading account...NOT!
MT4 is BAD. Account trades and balance don't match official records. And today I they did not honor a stoploss. Only an 8 pip difference but when I asked their customer support, the answer I got was stoplosses are not guaranteed and that the transaction was closed at the best available price. An 8 pip difference for 0.25 lots in the middle of the NY and LONDON session when there is no news.... Clearly they are not a good broker. Moreover, they charge $10 commission/lot plus a 3 pip spread on MT4 accounts. There are much better deals out there.
This is one of the Best FX Broker I have ever seen. Benefits: Quick Deposit and Withdraw the amount. Best Customer Service. Best Online Chat Service. Best MT4 with Various Tools. Quick Email Response. Negative: Some Times Off Quotes while trading and Re Quote. I have been trading with this broker from past 8 Months This is the Best FX Broker. Those who says this broker is not good they have to prove that. Otherwise you can try this broker with full confidence. FXDD Best Broker
FXDD has become one of the worse brokers. They widen spreads massively up to 40-50 pips wide, create big slippages and they hunt stops. On one AUD news they hit my stop 50 pips away without any justification. Stay away from them.