Traded with IB for many years. They don't trade against you. There are no re-quotes, I often get price improvement one limit orders - YES LIMIT orders. And I love the fact that I work orders between teh already tight spreas - ie. if I see a 1 1/2 pip spread, I can better the bid and quite often get my fill. Service, it's hit or miss. I find the HK office quite good when I need to call but there are different levels of experience on their service desk. I rarely have to contact them though as things run very smoothly. Most important for me is that they are well capitalized and run a conservative business.

IB started fine. It is turning into a deplorable outfit with appalling customer service. The owner of this operation needs to listen on the phone conversations his workers have with clients. There is obviously no quality control with regards to professionalism and decency. I had some complaints and recommendations and instead of compassion I got a gangster attitude and smart alek responses. Most of the people who work there are very professional but the one who ruins it ruins it for everyone. I am seriously thinking of going to the competition as soon as I can find a broker that is on the same level. The owner of this company obviously does not have a role in monitoring and weeding out shockingly rude behaviour to simple questions regarding new products and why IB doesn't have new products it should have. Instead of writing down the responses they just tell you to make an online request, which is a hassle because Google Chrome does not work well, with their platform. The guy who answered didn't have the decency to refer me to tech support, was apathetic,and said the Google Chrome issue was "your problem". He had no intention of making his customer happy and just answers the phone for his paycheck. A smart alec,antagonistic, rude punk answers the phone, not a civilized professional. And when I requested to speak to customer service, I was put on hold forever. I gave up. State officials and the Better Business Bureau should be notified.

No possibility to complaint with Interactive brokers Asia and Salvatore Recco Due to instability of Interactive Brokers systems and incompetence of "Salvatore Recco", I lost lot of money. It would not have happened with a competent and professional broker. But Salvatore Recco(Head of Institutional Services Asia) was slow, not polite, unprofessional, giving lame excuses and possibly make big money on my back. 0/IB asia has no independent complaint officer(the CEO so wont bother to answer). If a senior IB staff is incompetent, you could not complain.No one is checking what they are doing in Asia, so manipulations of the records/transactions and wrong doing can be done by their staffs in Asia. 1/ zero transparency: you wont get any records ( transaction, transcripts,...). "Salvatore Recco" is blocking my access to any records because he made the mistakes. 2/ you will not be able to speak or see face to face, "Salvatore Recco"or a manager or a complaint officer in Hong Kong or Asia. They will just hide and send you a small potato guy.Thank to The small potato, I discovered that Salvatore Recco was lying and the staff might know his wrong doing. 3/ IB/Salvatore Recco will hide and refer you to a US complaint or any virtual manager in other continents. 4/ their methods in order that you give up your complaints, its their complaints tickets systems, it will take many months/ years instead of a day. They will tell you that they will get back to you within few days but instead give you lame excuses few month later. By that time all records could be modified by IB. 5/they have many others tricks so be careful, they can make you push to accept new rules at their favors when you later login,... 6/ they are not going to compensate you for their staffs mistakes for sure! Because They do not have any compensation fund aside in Asia ! On internet I find others complaints about "Salvatore Recco", if you have any problems with him or IB, please help me. I spend money on a lawyer and complaint SFC and regulator without any answer!!! Help me because "Salvatore Recco" is blocking my complaint as he was the one involved and a head and possibly make a big money in my back!

After reading the poor reviews, I think I needed to come in the defense of IB. I've had an IB account probably for over 10 years. Tried many other brokers and this one is the best for me. I think most of the problems are 1) people do not take the time to learn their platform, they have many online courses to do that; 2) if your trade gets closed out because of your low margin, reread their policy; 3) IB is geared to professionals and if you need hand holding they are not the place for you to start. Their phone support is poor. 4) They are one of the largest brokers with the most capital in the world and do not do high risk trading where they will disappear with your money - if you don't think about the safety of your account your playing with fire at other brokers 5) they have the best ways to interface into their platfrom if you have that level of sophistication, ie, Java, C++, Excel etc. Others don't come close. 6) Seems some of the bad posts are from their competitors :)

IB has the worst customer service in the world. They actively lie to you and most of the time will never get back to you. They will not speak with you period. If there is a problem, they won't resolve it. For three months I have tried to spend our soft dollar and finally, we just switched brokers and still have tons left and now they are saying, well you can't use softdollars because you're closing, yet for three months, they wouldn't retun emails or chats or anything. SIMPLY TERRIBLE STAY AWAY. There are too many other options. Note, they are missing earings as people see how bad they really are.