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Saxo is a foreign exchange broker. SaxoBank provides SaxotraderGO and SaxoTraderPRO foreign exchange trading platforms. Home.Saxo provides more than 165 foreign exchange currency pairs, stocks, cfds, commodities, futures, bonds, gold, silver and oil for your personal investment and trading options.
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In the digital world, where everything is expected to be at and reliable, SAXO bank still living in the '80s. Very old systems, with super unhelpful support platform. They don't have support chat, and you will be lucky if you receive a reply to your email after a few days.
I started trading with Saxo Bank in the beginning of 2018. They have the worst contact support than any other broker out there. Εxpensive commissions, not accurate trade transactions and more. If you have a big account they give you priority to your support. Big Lie! They only want to take your money. At the beginning they used to send me a Christmas Card, I had phone calls from my "personal banker". But after loosing 60% of my capital, they never continued the contact they had. Also when I had 100%+ to my margin (I was a Professional client so I had the option to go above 100%) I received a lot of notifications about adding more funds and if I don’t ,“maybe” my positions will be closed. When I asked when my positions will be closed (for example at 110% or 120% etc) I never got a specific and clear answer. I do not recommend this broker. 100% of their clients lose money with them.Finally I have moved my money to a different broker which have lower commissions and better support. Not the best but actually better than Saxo Bank.
Worst trader I have ever used. I have had two tickets open (one for more than 5 weeks) regarding dividends that were not credited to my account. I have chased them almost daily via ticket or via chat. The answer is always we will get back to you soon (and they never do).I now want to transfer securities out due to their incompetence and lack of customer service and they want to charge me 200AUD to transfer shares out. It's the only broker I have ever dealt with that does that
I wish I would read reviews before I join this Market Maker called SaxoYou can wait hours to speak to somebody from Saxo support if by chance you get connected either the person sits in India and has no access to anything or you get to connected to Copenhagen and the agent doesn't speak English properly with a terrible thick French accent so that you don't understand what they say.Many times I have lost connection simply when it was to my favour!!! Saxo is a market maker and trades against it's clients traders. Saxo says no withdrawal fee, but actually withdrawal has a fee under the name of intermediary charges, funny enough that there is no other bank involved in the withdrawal transaction. Stop loss chasing happens within mili seconds. If you are on winning side you will see enormous spreads which keeps you winning in a minimum, remember you win they lose.Avoid this trader, the warning says 72% lose trading with Saxo, I would say 100% traders will lose their capital trading with Saxo.
After 2 years of being there as a trader and investor, I’m very satisfied with the platform. It’s intuitive, genuine and fast process of withdrawal. Look forward more improvement from Saxo!